As some of you know, I'm starting a food delivery business where I live. I've struck up partnerships with local restaurants to deliver their food to hungry patrons. So far it's received some really great feedback. As always, the fun part of running such a service is getting to talk with people. Here are a few examples:
1. A lady called into the office and started talking. She was obvioulsy of an Asian background, and I could not make out one single word. After letting her go on for about a minute and unable to understand anything, I finally asked the woman "Are you speaking English?". Apparently she was. She asked something else that I took to be "What time do you close?", I told her 2pm and that was the end of that.
2. A second lady called and wanted to order from the Mexican restaurant on my menu. She began placing her order, every single item being something that was not on the menu. "White cheese with hamburger in it. I know they have it." she said. Then she told me to hold on and promptly hung up on me.
3. Voicemail message: "Yeah, uh, call 555-5555."
4. A comment on my website described the need for my service to a lady's home. She went on to write that she understood that a certain delivery area is necessary, but her mother was immobile and having food delivered would help them out so much. Would we please consider adding her area to our delivery area? I looked up the address. She's in the delivery area.
5. A lady called me at 10:30am wanting a lunch delivery. When I asked her address, she simply said "It's Dr. Wool's office." I have no idea to this day who doctor Wool is. So we got through that, and I got her address. I then said our delivery time would be 45-60 minutes. "Oh, we need it here by 11:15 because we start seeing patients at noon and go down for lunch at 11:30." Apparently I can change food cook times and guarantee there will be no traffic, thus altering the laws of space and time because they take lunch at 11:15 and didn't call until after 10:30.
More as they come. Sine Metu.
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2 comments:
You need to keep a running tally of these calls, and can put a book together.
Having worked in customer service, I have heard some great stories. I will share on with you.
I was working for the local cable company a year or so ago and one of the funniest stories I heard was about the woman who called in insisting that at 9am every morning, her modem was making a loud, god awful sound. The technician had her try anything and everything. Then she demanded we come out and "fix it" or else she would cancel her service with us. SO, we sent a technician out there to check the modem. As the tech was moving the monitor of the PC to get to the modem that was buried behind, it, he notice another piece of electrocics - an alarm clock. Yes, at 9am every morning the alarm was going off, and the company I worked for had to send a tech out to discover this.
Yes, the word is indeed populated with imbeciles, and when they are paying your bills, you have to just deal with them.
You write very well.
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